1. Introduction
At YeboDeals, we aim to ensure a seamless shopping experience. Our Return Policy explains which products can be returned, which cannot, and how the return process works directly through our system.
2. Products Eligible for Return
- Defective or damaged items
- Items not matching the description
- Products received in the wrong quantity or variant
All returns must be requested through the YeboDeals system within 14 days of delivery. The system will generate a return authorization automatically, and you can track the return status directly in your account.
3. Products Not Eligible for Return
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items, unless defective
- Digital products after download or access
- Products returned after the 14-day window
These items cannot be returned through the system, and refunds will not be processed unless required by law or the item is defective.
4. How to Initiate a Return
- Log in to your YeboDeals account.
- Go to My Orders and select the item you want to return.
- Click Request Return and follow the instructions.
- The system will generate a return authorization and label (if applicable).
- Ship the product back using the return method suggested by the system.
All returns must be completed through the YeboDeals platform. Off-system returns will not be processed.
5. Refunds
- Once the returned item is received and inspected, the system will automatically process your refund.
- Refunds will be credited to your YeboDeals Wallet for easy use on future purchases.
- Original shipping fees are non-refundable unless the return is due to YeboDeals’ error.
6. Exchanges
Exchanges can be requested for eligible products only. To exchange:
- Initiate the return through the system.
- Select the replacement item if available in stock.
- The system will handle both return and shipment of the replacement item automatically.
7. Damaged or Incorrect Items
- Report damaged or incorrect items immediately via the system.
- Attach photos or videos as requested.
- The system will ensure a full refund to your wallet or replacement without manual intervention.
8. Contact Support
If you face any issues with returns, refunds, or exchanges, please contact our support team:
Email: support@yebodeals.store
Phone: +260 970 803344
